cb9991 Responsible Gaming — Play Smart, Stay in Control
cb9991 believes that gambling should always be fun, affordable, and within your limits. This page explains every tool and resource we offer to help you stay in control of your play.
🎯 Our Commitment to Responsible Gaming
At cb9991, we genuinely care about the wellbeing of every player on our Platform. Gambling — whether it is placing a bet on a Bangladesh Tigers cricket match, spinning the reels on your favourite slot, or joining a live table game at the cb9991 Casino — is intended to be an enjoyable pastime, not a financial strategy or a way to escape personal problems.
We understand that for a small number of players, what begins as harmless entertainment can develop into a habit that becomes difficult to manage. That is why responsible gaming is not an afterthought at cb9991 — it is a core part of how we build and operate the Platform. We have invested in practical tools that every registered player can access directly from their account settings, and our support team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6) to assist any player who needs guidance.
This page outlines all the responsible gaming tools available at cb9991, signs that gambling may be becoming a problem, a simple self-assessment guide, and clear instructions on how to reach our support team if you need help right now.
🛡️ Responsible Gaming Tools at a Glance
Six player-protection features built directly into the cb9991 Platform.
💰 Deposit Limits — Keep Your Spending Under Control
Setting a deposit limit is one of the most effective steps you can take to ensure gambling stays within your personal budget.
cb9991 allows every registered player to set a personal deposit limit on their account. You can choose a daily limit, a weekly limit, or a monthly limit — or a combination of all three. Once a limit is in place, the Platform will not allow you to deposit more than that amount within the chosen time window, regardless of how you try to fund your account.
Increasing a deposit limit takes a minimum cooling-off period before it comes into effect, giving you time to reconsider. Decreasing a deposit limit takes effect immediately. This asymmetry is deliberate — it is designed to support decisions made in a calm, considered state rather than in the heat of a losing streak.
We encourage all players to set a deposit limit that reflects their genuine disposable income — an amount they would be comfortable losing entirely in any given period. If you are unsure where to start, a good rule of thumb is to set your monthly limit at no more than 1–2% of your monthly household income. Gambling is entertainment, and entertainment has a budget.
How to set your limit: Log in to your cb9991 account → navigate to Account Settings → select Responsible Gaming → choose Deposit Limits → enter your preferred amount and time period → confirm. The limit is active immediately.
⏸️ Time-Out Feature — Step Away Without Closing Your Account
Sometimes you just need a break. The cb9991 Time-Out feature lets you pause your account for a defined period — from as little as 24 hours up to a maximum of 6 weeks — without permanently closing it. During a time-out, you cannot log in, place bets, or make deposits. Any pending withdrawals will still be processed normally. When the time-out period ends, your account automatically reactivates. You can request a time-out at any moment through your account settings or by contacting our support team at [email protected]. There is no fee to activate a time-out, and you can request one as many times as you need. If you find yourself repeatedly hitting the end of a time-out and immediately returning to play at levels that concern you, we recommend considering self-exclusion instead.
🚫 Self-Exclusion — A Firm Commitment to Stop
Self-exclusion is a serious, binding option for players who believe their gambling is out of control. When you request self-exclusion on cb9991, your account is closed for a minimum period of six months. During this period, you will be unable to open a new account, and our team will do everything technically possible to prevent you from regaining access.
Self-exclusion periods available at cb9991 are: 6 months, 1 year, 3 years, and permanent (indefinite). A permanent self-exclusion cannot be reversed under any circumstances. All other self-exclusion periods can only be lifted after the chosen duration has fully elapsed and only after a mandatory 7-day cooling-off period following your written reinstatement request.
When you self-exclude, cb9991 will close your account, return any remaining balance to your nominated bKash, Nagad, or bank account, and suppress any marketing communications from reaching you. We treat self-exclusion requests with the same urgency as a payment dispute — our team aims to process all self-exclusion requests within one hour of receipt.
Important: Self-exclusion at cb9991 applies only to the cb9991 Platform. If you are struggling with gambling across multiple platforms, we encourage you to seek support from a qualified counselling service and to self-exclude from all gambling platforms you use. Please reach out to [email protected] and our team will guide you through the process.
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Contact SupportEmail [email protected] with the subject line "Self-Exclusion Request" or use the live chat inside your account.
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Choose Your PeriodTell our team how long you wish to self-exclude: 6 months, 1 year, 3 years, or permanent.
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Confirm Your IdentityWe will verify your identity to ensure the correct account is excluded. This takes only a few minutes.
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Exclusion ActivatedYour account is closed, your remaining balance is returned, and marketing is suppressed — all within one hour.
⏱️ Session Time Reminders
It is surprisingly easy to lose track of time when you are watching a live BPL match or working through a bonus on a slot game. cb9991's session reminder feature lets you set an alert that fires after 30 minutes, 1 hour, 2 hours, or a custom interval of your choosing. When the reminder triggers, a notification appears on screen telling you how long you have been playing and what your net session result is at that point. You can choose to continue playing, take a break, or log out. The reminder is informational — it gives you the facts so you can make a conscious, informed decision about whether to keep going. Combine session reminders with a deposit limit for the most effective day-to-day responsible gaming setup.
⚠️ Recognising When Gambling Becomes a Problem
Gambling problems rarely appear suddenly. They develop gradually. These warning signs may indicate that your relationship with gambling needs attention.
- You spend more money on gambling than you originally planned, and you regularly go over your own mental budget without meaning to.
- You chase losses — continuing to bet after losing in an attempt to win back what you have lost, often making the situation worse.
- Gambling is affecting your ability to meet financial obligations such as rent, utility bills, groceries, or family expenses in Dhaka, Chittagong, Sylhet, or wherever you live.
- You feel irritable, anxious, or restless when you are not gambling, or when you try to reduce how much you gamble.
- You hide your gambling activity from family members or close friends, or you downplay how much time or money you spend on it.
- You have borrowed money, sold possessions, or used savings that were earmarked for other purposes in order to fund gambling.
- Gambling is your primary way of coping with stress, boredom, loneliness, or difficult personal circumstances.
- You have tried to stop or cut back on your own and found that you could not maintain the change for more than a few days.
If you recognised yourself in two or more of the points above, we strongly encourage you to contact the cb9991 support team immediately to discuss your options. You can also request a time-out or self-exclusion right now — no questions asked, no waiting period. Email [email protected] at any time.
👨👩👧 Protecting Young People and Vulnerable Adults
cb9991 takes its responsibility to protect young people and vulnerable adults seriously. Our Platform requires all players to confirm they are at least 21 years of age during registration, and we carry out identity verification (KYC) checks to support this. If we have reason to believe a registered account belongs to someone under 21, we will suspend the account immediately pending investigation.
If you share a device with younger family members in your household, we strongly recommend enabling parental control software on that device to block access to gambling websites. Many Android and iOS devices include built-in screen time and app restriction features that can prevent access to the cb9991 Platform outside of your own supervised sessions.
If you are a family member or friend concerned about someone else's gambling behaviour, our support team can provide guidance on how to approach the situation sensitively. While we are unable to discuss the account details of another person, we can offer general advice and point you to appropriate support resources.
🔧 How to Access Responsible Gaming Tools
All responsible gaming features are available directly inside your cb9991 account — no forms to mail, no long waiting periods.
✅ Our Responsible Gaming Pledge
cb9991 pledges to: always verify player age before allowing any deposit or bet; never market to players who have self-excluded or taken a time-out; never send promotional content to players who have opted out of marketing; respond to all responsible gaming requests within one hour during business hours and within three hours overnight; train every member of our customer support team in responsible gaming best practices; and continuously review and improve our player-protection tools based on player feedback. We believe that a player who gambles responsibly is a player who enjoys cb9991 for many years to come. Protecting you protects the long-term health of this Platform and the community it serves across Bangladesh.
🆘 Need Help Right Now?
If gambling is affecting your life or the lives of those around you, please reach out. Our team is here without judgement, at any hour.
Bangladesh Standard Time (BST, UTC+6)
For self-exclusion, deposit limit changes, or a confidential chat about your play — we are here.
Remember: Reaching out for help is a sign of strength, not weakness. Every request we receive is treated with complete confidentiality. No player has ever had their account penalised for asking for responsible gaming support. We are on your side.
Play Responsibly with cb9991
When you play within your limits, gaming is fun. Explore our games at your own pace — and remember, we are always here if you need a hand.